Note: NullPointerException when accessing Dashboard and Analytics Setup (BOXI 3.0)

NullPointerException: Dashboad and Analytics Setup

When using the dashboard and analytics setup for the first time, you might end up at this stack trace screwup:

java.lang.NullPointerException
    at com.bo.aa.util.SecurityStore.GetLogonToken(SecurityStore.java:28)
    at com.bo.aa.util.SecurityStore.getSecurityValue(SecurityStore.java:79)
    at com.bo.aa.impl.DBServerImpl.getSecurityToken(DBServerImpl.java:166)
    at org.apache.jsp.jsp.appsHome_jsp._jspService(appsHome_jsp.java:536)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

Reason:
This is caused since performance management needs a separate user account to function.

This is set in the file //businessobjects/performance management12.0  /initConfig.properties

Solution:
1. Create a new user name with no password, belonging to the administrator group and update initConfig.properties with this information.

2. Wihtin Central Configuration Manager, restart both Apache Tomcat and Server Intelligence Agent.

3. Login to InfoView using the new credential and Violla!

java.lang.NullPointerException
    at com.bo.aa.util.SecurityStore.GetLogonToken(SecurityStore.java:28)
    at com.bo.aa.util.SecurityStore.getSecurityValue(SecurityStore.java:79)
    at com.bo.aa.impl.DBServerImpl.getSecurityToken(DBServerImpl.java:166)
    at org.apache.jsp.jsp.appsHome_jsp._jspService(appsHome_jsp.java:536)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
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  1. This is fixed in BOXI 3.1 SP2 🙂

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